Terms and conditions

Introduction

Slot machines are our specialty here at Spinmills Casino. When you use our website and its services, you are bound by these terms and conditions. You indicate your understanding and agreement to these Terms by creating an account or playing any games on Spinmills Casino. Please do not utilize our Services if you are not in agreement. Please read this paper thoroughly. With the goal of safeguarding the interests of both parties, these Terms are crafted to be straightforward and easy to understand.

All references to “Spinmills,” “the Company,” “we,” or “us” in this document are to the Spin mills Casino operators. Any individual accessing our Services is referred to as “you,” “player,” or “user” below.

Eligibility

Our Services are intended only for individuals who meet all of the following eligibility criteria:

Legal Age: You need to be 18 or older, whichever is greater, in order to gamble legally in an online casino. At any time, we might ask for identification. There shall be no gambling by anyone under the age of 18.
Legal Jurisdiction: To play at Spinmills Casino, you must be in a jurisdiction where doing so is lawful. Adherence to all applicable local laws is entirely on you. In order to adhere to all applicable laws, we reserve the right to limit or terminate accounts from specific countries.
No Self-Exclusion or Bans: You are not allowed to be on any gambling exclusion register or have ever self-excluded from a gaming platform. Also, if you have a gaming prohibition from any regulatory body or a prior infraction with us, you will not be able to utilize our Services.
Personal Use: The Services are for personal entertainment use only. You should be acting on your own behalf and not for any commercial or professional purpose. Employees, contractors, or affiliates of Spinmills Casino (and their immediate family members) may face additional restrictions and generally are not eligible to use the platform for real-money gambling unless permitted by the Company’s policies.

By signing up for an account or making a wager, you confirm that you are eligible to do so. We have the authority to swiftly suspend or terminate your account in the event that we determine that you do not conform to the requirements (such as being under the age of 18 or accessing the site from a restricted region). You have the option to have your winnings nullified and your payments returned, less any fees and reasonable administrative costs. When underage gamblers or illegal gambling is suspected, we work with relevant regulatory and law enforcement agencies.

Account Registration and Verification

You need an account to utilize our services and play our games. Registration and verification protect our players and meet legal obligations. Before opening and managing your account, read these terms:

Truthful Information:Our registration form requires correct, up-to-date, and complete information about your name, DOB, home address, email address, and other information. You must update this information. If your information changes, update your account or notify us immediately. If you lie, your account may be suspended or canceled and you may lose any wins.
Account Credentials: You must keep your login information and account activities private. Do not disclose your account. Is your account compromised or accessed without your consent? Notify us immediately. We are not accountable for illegal account use due to your failure to secure your passwords.
One Account Rule: It is highly forbidden to create numerous accounts using the same email address or assuming various identities. Any extra accounts found to be duplicates will be closed and any bonuses, prizes, or promotions earned through them will be confiscated or voided, as we see fit. Furthermore, we retain the authority to deactivate any linked accounts should we suspect the creation of numerous accounts with the intent to evade our regulations.
Verification (KYC): Spinmills Casino enforces Know Your Customer and anti-fraud laws. Age, residency, and identification will be checked to ensure your suitability and community safety. If your actions are dubious or in response to your withdrawal request, we may require more documentation. Photo ID (passport, driver’s license, or ID card), proof of address (utility bill or bank statement), and payment method (screenshot of encrypted electronic wallet or credit card) are common verification documents. Our Privacy Policy guarantees safe processing of your materials. We may suspend deposits, wagers, and withdrawals until verification is complete.
Account Approval and Refusal: We have the right to refuse registration requests. For any reason (with the exception of illegal discrimination reasons), we retain the right to reject an application to open an account or to terminate an existing account. After subtracting any applicable fees or charges, we will restore any remaining balance to you in the event that we close your account (other than as a result of a violation of these Terms). Any leftover balance will be retained and not reimbursed in the event that your account is terminated due to illegal, abusive, or fraudulent activity, particularly if it is associated with such wrongdoing.
Account Maintenance: You agree that you will not misuse or abuse your account. Any attempt to sell, transfer, or acquire accounts for or from other players is prohibited. Your account is personal to you; you cannot use anyone else’s account or let them use yours. You also should not use our Services as any form of financial exchange or banking – the account is solely for betting on our casino games.

If we need to verify your age, identity, or eligibility in any way—directly or via third-party services—when you sign up for an account, you give us permission to do so. Account suspension or termination may occur if verification fails.

Inactive Accounts

Player accounts that have been abandoned or not used for a long time may be deemed “inactive” or “dormant.” Spinmills Casino defines and handles inactive accounts as follows:

Definition of Inactivity: Your account will be deemed inactive after twelve months of non-use, including failing to log in or place bets. You will be marked as inactive if you do not place any bets, make any deposits or withdrawals, or engage in any gameplay during that term.
Notification Efforts: Once your account becomes inactive, and if it has a real-money balance remaining, we will attempt to contact you using the contact information you provided (such as email). We will inform you that your account is dormant and explain how you can reactivate it (simply by logging in or playing) or withdraw your remaining balance if you wish.
Administrative Fee for Dormancy: If your account remains inactive after we have reached out and a reasonable grace period has passed without any response or activity, Spinmills Casino reserves the right to charge a monthly maintenance fee on the account balance. This fee is to offset the administrative costs of maintaining dormant accounts. The fee will be a reasonable fixed amount (for example, €5 per month; the exact amount will be communicated in the inactivity notice) and will be deducted from your account balance each month until one of the following occurs:
- You log in and reactivate your account (at which point no further inactivity fees will be charged going forward once the account is active again); or
- The account balance reaches zero.
Closure of Inactive Accounts: If an inactive account’s balance goes to zero (due to withdrawals or inactivity fees), or if we try to reach you but the account is dormant for a long time (say, several years), we may close the account. Any unclaimed balance upon closure (after fees, if applicable) may be handled in compliance with relevant laws. To the extent allowed by law, you have the right to contact us at any time to recover any monies that have been deducted as inactivity fees or that are still in an inactive, closed account. We will assist you in getting these funds returned to you once we confirm your identification.

Prohibited Activities

A trustworthy platform and fair play are Spinmills Casino’s values. We prohibit some acts to protect our users and services. Any of the following prohibited behaviors may result in account suspension, termination, fund seizure, or legal action:

Fraud and Criminal Activity: This includes identity theft, using stolen credit cards or bank accounts, and trying to finance your account with illegal funds. Casino patrons may not launder or transmit unlawful monies. We monitor all bank transactions and report suspicious activity to authorities.
Multiple Account Abuse: As noted, each player is allowed only one account. Creating multiple accounts (also called duplicate or colluding accounts) to bypass our rules, claim multiple bonuses, or gain any unfair advantage is forbidden. Likewise, you should not impersonate any person or provide false identity documents. Any attempt to mask your identity or create accounts under different names will lead to all related accounts being closed.
Collusion and Cheating: You must not collude with other players or cheat in any way. Collusion refers to players working together to gain an unfair advantage (for example, sharing information about cards in a poker-style game, although Spinmills focuses on slots, this principle applies to any interactive game). Cheating can include using any technique or device to manipulate game outcomes, such as software aids, bots, automatic play scripts not provided by the casino, or exploiting a bug or loophole in our software. All game results must come from fair play as intended. If we determine that you have cheated or attempted to cheat (alone or with others), all related bets will be voided and your account may be permanently banned.
Game Manipulation and System Exploits: No program, game, or code manipulation is allowed. Do not exploit site bugs, errors, or vulnerabilities for personal benefit. You should report bugs and errors to us, not exploit them. This also prohibits abusing features or benefits for non-legitimate purposes. Spinmills maintains the right to invalidate winnings or bets earned by exploiting a technical flaw or rule loophole.
Unapproved Software or Devices: Accessing our games and Services should only be done via standard web or mobile browsers and official applications (if any). The use of external programs, scripts, robots, or automated devices to interact with the casino (such as automated betting software, bots that spin slots for you, etc.) is strictly forbidden. Similarly, any form of artificial intelligence or machine learning algorithms used to predict outcomes is not allowed. We continually monitor for the use of such aids and will take action if detected.
Unauthorized Access and Interference: Unauthorized users cannot access our systems or other users’ accounts. To willfully introduce viruses, initiate DDoS attacks, hack, or disrupt our Services is absolutely banned. If you compromise our servers, network, or security, you risk legal action and account suspension.
Improper Behavior: Gaming etiquette is anticipated. Our live game chat and community forums cannot be used to harass, threaten, or insult users or employees. Profanity, hate speech, abuse, and discrimination are prohibited. Platform interactions should not include spam or product/website ads.
Violation of Third-Party Rights and Laws: Nothing you do on our Services should ever put you in violation of the law or cause harm to another person’s rights. Data protection rights and intellectual property rights are also part of this. You can’t just copy and distribute our content or the content of other players without our consent. It is absolutely banned to use our site for any kind of illegal commerce or to encourage others to do the same.
Circumventing Restrictions: If we set limits on your account or the platform, you can’t try to go around them. For example, if you want to play from a region where we don’t operate, you can use a virtual private network (VPN) or proxy to hide your real location and access the casino from there. You are not allowed to attempt to bypass any limitations or exclusions placed on your account by opening additional accounts or via any other method. This includes self-imposed limits and temporary freezes.

Consequences: If you engage in prohibited activities, Spinmills Casino may suspend or permanently close your account without delay.

We should cancel any bets or wagers related to the misbehavior.
Refuse, confiscate, or negate incentives, prizes, or rewards for forbidden activity. In extreme cases of fraud or illegal activities, your entire amount may be blocked and subsequently taken, especially if required by law or if victims seek compensation.
Not reporting the occurrence to regulatory or law enforcement organizations could result in legal action.
Take civil action against you to collect any costs, losses, or damages caused by your actions.

Such decisions by Spinmills Casino are final and enforceable. We will investigate any claimed breach fairly and let you explain your side to protect our platform. Company will make the final decision.

Game Fairness and Technical Issues

We want you to enjoy a fair and reliable gaming experience at Spinmills Casino. This section explains how we ensure game fairness, and what happens in case of errors or technical problems.

Game Fairness: AAll of our slot machines and other casino games are random and fair. Each spin or result is separate and unpredictable since the game uses a Random Number Generator (RNG) or other confirmed randomization methods to determine the outcomes. Our RNG software is certified to comply with Dutch regulations and industry standards by independent auditors or testing laboratories. Spinmills and players are both powerless to influence or predict the outcome of a game. Everyone has an equal and fair chance of winning because we don’t alter payment percentages for individual participants. If you want to know how to win in a game, you should read the rules and paytables. Please refrain from continuing play and let us know if you feel a game is unfair or not functioning properly.

Technical Issues and Interruptions: While we strive to provide uninterrupted service, technical issues or interruptions can sometimes occur due to software bugs, hardware failures, network problems, or other unforeseen reasons. Here’s how we handle such situations:

If the game freezes or disconnects during a round (such spinning a slot or starting a bonus round), relax. Typically, our system tracks game status. After you log back in and launch the same game again, the round will either resume or our servers will report the outcome. If the system fails to restart, we will determine the round using our data. You’ll get your money back if the round doesn’t complete. If our system fails, you won’t be unfairly punished.
Problems with the server: If the game or platform was wrong, each round is canceled. The RNG may have malfunctioned or a software bug caused an obvious payout error. Casinos believe “malfunction voids all pays and plays” therefore all bets affected by the error are void. Players’ bets will be repaid, and any profits added incorrectly (because the game outcome was invalid) will be taken away. You have no claim to profits or stake wipeouts due to technology problems. We will immediately correct this error to prevent it from happening again.
Accuracy of Results: If your screen results don’t match our game servers, the servers’ records are final. If a game result or balance If the display is erroneous due to a display malfunction or a connection latency, we shall prioritize the server’s accurate data. Even while we try to display information correctly, network delay or display refresh issues can create variances.
Cancelling or Voiding Bets: Spinmills may cancel or void bets or game rounds due to technical or human error. If a game allowed a bet that was too high due to a configuration error or showed a plainly inaccurate price/odds (for sports bets or jackpots, if applicable), we may reject those wagers. Any gains from such a wager will be voided and your stake returned. We shall always act fairly and clearly and explain a canceled bet.
Technical maintenance: We may halt the platform or games for routine maintenance or upgrades. When feasible, we alert players via email or website before maintenance during low-usage hours. Bets and games may be unavailable during maintenance. We regret for the inconvenience and will restore service soon. We are not liable for lost potential profits during downtime, however interrupted bets will be handled as above.
Spinmills Casino is not liable for technical issues such internet connection failures, device malfunctions, or compatibility concerns. Keep your gear, software, and internet reliable and fulfill our basic requirements. If the fault is ours (server crashes, software issues, etc.), we will reimburse affected bets and try to fix it. To the fullest degree permissible by law, the Company will not compensate for technical malfunction-related disruptions, errors, or losses beyond refunding stakes or voiding impacted bets.

Player Responsibility: For technical issues, stop playing and contact customer support. Do not purposefully exploit a known glitch—Prohibited Activities prohibits that. We endeavor to resolve technical concerns quickly and fairly. If game outcomes or technological issues are disputed, we shall investigate honestly. If you’re still unhappy, you can escalate to a third-party dispute resolution agency or the gambling authorities. We can advise on these steps.

Game and Terms updates: Lastly, game rules, these Terms, and our policies may change. For technical, legal, or player-experience reasons, we may make modifications. You will be notified of major Terms changes via email or login. Using the Services following an update means acceptance of the updated Terms. If you disagree with any modified terms, discontinue using the platform and close your account. Our casino’s operations should always be clear to you.

Thanks for reading Spinmills Casino’s T&Cs. Following these standards helps us keep everyone safe, fair, and happy. Please contact Customer Support with any queries or clarifications on these Terms.