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Responsible gaming

Our Commitment to Responsible Gambling

Our top concern at Spinmills Casino is a safe, fair, and fun gaming experience. The Dutch and EU gaming regulations emphasize player safety and accountability, thus we follow them. This policy covers safe gambling, player protection, and regulatory compliance. We think gambling should be fun and never cause financial troubles. Spinmills Casino prioritises player safety and is required by law.

Understanding the Risks of Gambling

Although there is a lot of excitement in playing slots and other casino games online, there are also risks that you should be aware of. The chances of winning or losing when gambling are both random and substantial. Gambling is never a sure bet for financial success since, in the long run, the house always has an advantage. In other words, never risk more than you can manage. Never consider gambling a means to an end; it is first and foremost a kind of entertainment.

Gambling can develop an addiction in certain people. Financial difficulties, emotional distress, and strained relationships are all possible outcomes of problem gambling, a behavioral condition. The inability to control one’s gambling, the practice of “chasing losses” (betting more to try to recoup lost funds), and the interference of gambling with one’s daily life are all warning indicators. Please seek assistance (see “Where to Get Help” section below) if you believe that your gambling has become unmanageable. Do not wait for things to worsen before taking action. “What does it cost to gamble on you?” is the motto of the Dutch responsible gaming movement. “When you stop gambling, how much money do you lose?” Pause for a moment. To keep gambling enjoyable, one must know when to stop.

Age Restrictions and Verification (18+ Only)

You must be at least 18 years old to play at Spinmills Casino. People who use and play must be 18 years old to do so. To make sure that no one under 18 can use our site, we have put in place strict rules to stop them. Participants’ age and name are checked by official documents or digital checks when they sign up before the game starts. We will delete your account and stop you from playing until you show proof that you are of legal age.

There will be no advertising aimed at children at our workplace at all. All of our marketing papers and website have a big “18+” disclaimer, and there is nothing on them that could be thought of as child-friendly. Parents and guardians should have filters put in place and watch what their kids do online to keep them from getting to gaming sites. If a player is found to be younger than 18, they will lose their winnings and have their account removed. It is against the law for people under 18 to gamble, and doing so can cause them a lot of trouble.

Account Verification and Fraud Prevention

Spinmills Casino follows strict KYC procedures to protect players and comply with legislation. Account creation requires identity (passport, ID card, etc.) and proof of residence. This information is used to authenticate your identity, age, and prohibit multiple accounts per player. Dutch Remote Gambling Act requires strong identification verification to protect internet casinos from fraud and prevent youngsters from gambling. We observe AML and consumer verification laws.

Document security and privacy are important to us. To prevent self-excluded users from registering, we check new registrations against national self-exclusion databases like Cruks and use advanced verification methods to detect stolen or false identities. Our technologies also detect and prohibit fraudulent or abusive behavior, such as several accounts by the same person or strange payment trends. Our policy is to suspend suspect accounts while investigations continue. Our gaming environment may remain crime-free while protecting honest gamers with these protections.

Self-Exclusion and Cool-Off Periods

We want all our consumers to play responsibly. You can self-exclude or take a break from Spinmills to stay in control. These tools can help you quit gambling.

Cool-Off Period: You can activate a cool-off period for a break. You can suspend your account for 24 hours, 7 days, or several weeks. A cool-off prevents game access or login until the given time. If you find yourself gambling too much, take a break to reassess your behaviors. A one-day break can “reset” your mindset, thus no minimum length is needed.

Self-Exclusion: If you need a longer break or feel that you should stop gambling completely for a while, you can self-exclude from Spinmills Casino. Self-exclusion is a more serious step that blocks your access for an extended period. In accordance with Dutch regulations, the minimum self-exclusion term is 6 months. You also have the option to self-exclude for longer (1 year, 5 years, or even permanently). When you self-exclude, we will close your account for the chosen duration and you will not be able to reopen it until the period has ended. Importantly, we will also add you to the national exclusion register (Cruks) so that all Dutch-licensed casinos and betting sites will deny you access during your exclusion. This nationwide approach ensures you aren’t tempted to simply switch to another site – a self-exclusion is a true “gambling stop” across the board.

Both self-exclusion and cool-off requests can be made easily through your account settings or by contacting our customer support team. All such requests are implemented immediately. Once you have self-excluded or set a cool-off, it cannot be reversed or shortened – you must wait for the chosen period to finish before you can gamble again. This policy is in place to protect you, as it prevents impulsive decisions to return to gambling early.

No Deposit or Time Limits: Please note that Spinmills Casino currently does not offer customizable deposit limits or session time limits on player accounts. Some other platforms allow you to set daily/weekly deposit caps or maximum session durations; at this time, we focus on the self-exclusion and cooling-off tools instead. We strongly encourage you to set personal limits on how much time and money you spend gambling, even though our system doesn’t have automatic limit-setting features. Always gamble within your budget and means. If you find yourself struggling to stay within safe limits, consider taking a cool-off or self-excluding, as these are effective ways to prevent harm when used proactively.

Monitoring and Preventing Problem Gambling

Our proactive duty of care to our players is upheld at Spinmills Casino. In addition to providing you with resources, we also keep a close eye out for any indications of problematic gambling on our platform. Several signs that a player may be vulnerable to gambling addiction or emotional distress are monitored by our responsible gaming staff and automated technologies. Here are a few things that should raise suspicion:

  • Excessive Play Duration: Gambling for extremely long, continuous periods without breaks. For example, playing late into the night or for more than six hours straight in one session is a warning sign.
  • High Spending and Deposit Patterns: Making increasingly large or frequent deposits, especially if there are multiple failed deposit attempts due to insufficient funds. If someone’s gambling spending escalates rapidly or exceeds safe personal limits, it raises concern.
  • Chasing Losses or Behavioral Changes: Showing frustration by complaining about lack of wins, immediately trying to win back losses, or displaying drastic changes in betting habits. Reports of stress or desperation related to gambling are taken seriously.
  • Multiple Payment Methods: Using numerous credit cards or payment accounts to fund gambling could indicate trouble managing finances. This might suggest the player is seeking funds from different sources due to losses.
  • Neglecting Responsibilities: Signs that gambling is interfering with a player’s daily life – for instance, if we learn that someone is skipping work, losing a job, or facing family issues due to gambling. Although this information is not always visible to us, any hints of such negative impacts will trigger a deeper review of the player’s activity.

We respond to problem gaming signals from our monitoring team in accordance with our duty and legal obligations. We may initially call or email the player to express our concern and ask for help. Our goal is to help the athlete without judging or alienating them, therefore we manage this communication with care. We may remind players of responsible gaming resources like self-exclusion and help-seeking.

Spinmills will respond more if dangerous activity persists if indicators are severe. We can restrict accounts, freeze them, or ban them to protect players. In exceptional cases, we may cancel the account to minimize further damage. Any of our support staff members with responsible gambling intervention training will handle your case discreetly. To comply with the KSA’s legislation, operators must avoid addiction and reduce “serious damage,” thus we intervene early before a gambling problem worsens.

Where to Get Help for Gambling Problems

We understand that sometimes just taking a break or getting a warning might not be enough. Gambling addiction is a serious issue, but help is available both through our platform and from independent organizations. If you or someone you care about is struggling with a gambling problem, we urge you to seek professional support. Below are some reputable resources for help with gambling addiction in the Netherlands:

  1. Dutch gambling addiction helpline Loket Kansspel provides nationwide support.  Their hours are 24/7.  For discreet counsel and support, contact Loket Kansspel 24/7. Players and their family can contact counselors via online chat or 0800-2400-022, their toll-free number. If needed, Loket Kansspel can connect you with local addiction treatment centers. Load-speed-games.nl
  2.   Gamblers Anonymous Netherlands (AGOG) is a Dutch self-help group for gamblers.   They host anonymous gatherings where gamblers and their loved ones can discuss and obtain support. Attending peer support groups is vital to recovery. AGOG offers free help to quit gambling.
  3. If you haven’t already, start with Cruks (Centraal Register Uitsluiting Kansspelen), the Dutch self-exclusion registry. Cruks’ gambling halts bar you from playing at legal Dutch internet casinos and brick-and-mortar casinos for six months. Registration using your DigiD is quick, easy, and free. If you need to avoid gambling environments, this is a good strategy.

Conclusion

Spinmills Casino promotes responsible gambling. We never let our players have fun to protect their safety. Our Responsible gameplay Policy sets a minimum age, verifies identities, allows self-exclude, monitors gameplay, and helps those in need to ensure everyone’s safety and enjoyment.

Playing video games is for fun, not pain or stress. Use resources sensibly and don’t overdo it. We can keep gaming positive and safe if everyone helps.

For help playing or questions about our rules, email support@spinmills.com. Call us if you get lost.

Thank you for visiting Spinmills Casino. No limit on playtime.